Deutsche Bahn
Germany
Germany's national railway — ICE, IC and regional services across Europe
Learn more → All operators
Norway
Vy
Norway — Norwegian passenger operator — regional, long-distance and some Swedish services
- 25–50% of ticket price
- No win, no fee
- Filed in minutes
Was your Vy train delayed by 60 minutes or more, or cancelled? Under EU Regulation 1371/2007 you may claim 25–50% of your ticket price — TrainRefund helps you file in minutes.
Vy operates passenger rail services in Norway. EU rail passenger rights (or UK Delay Repay where applicable) may entitle you to compensation for long delays and cancellations.
Your rights with Vy
- 25%/50% compensation for 60+ minute arrival delays where EU rules apply.
- Right to rerouting or refund if your train is cancelled and you arrive late.
- Assistance with meals and accommodation during long disruptions when required.
- File your claim within 3 months with booking proof and delay evidence.
Tips for claiming
- Keep your Vy booking confirmation and e-ticket.
- Cross-border Vy services may involve Norwegian and EU/EEA passenger rules.
- Record actual arrival time at your final destination.
FAQ about claiming with Vy
When can I claim compensation with Vy?
You may claim if you arrive at your final destination 60 minutes or more late due to a Vy delay or cancellation, and EU Regulation 1371/2007 applies. Some domestic or tourist services may be exempt — we assess each claim individually.
How much can I get for a Vy delay?
Under EU rules: 25% of the ticket price for a 60–119 minute arrival delay, and 50% for delays of 120 minutes or more. Cancellations may also entitle you to rerouting or a refund.
What documents do I need for a Vy claim?
Your booking confirmation or ticket (with reference), plus any proof of the delay or cancellation — such as app notifications, station boards or operator emails. Upload these via our claims portal.
What does it cost to claim via TrainRefund?
Checking eligibility and submitting a claim is free. We only charge a commission if your claim succeeds — no win, no fee.
