SNCF
France
France's national operator — TGV, Intercités and cross-border high-speed
Learn more → All operators
Germany
Deutsche Bahn
Germany's national railway — ICE, IC and regional services across Europe
- 25–50% of ticket price
- No win, no fee
- Filed in minutes
Was your Deutsche Bahn train delayed by 60 minutes or more, or cancelled? Under EU Regulation 1371/2007 you may claim 25–50% of your ticket price — TrainRefund helps you file in minutes.
Deutsche Bahn operates high-speed ICE trains connecting Germany with France, Switzerland, Austria, Belgium and the Netherlands. EU passenger rights apply to most international DB services within the EU.
Your rights with Deutsche Bahn
- 25% compensation for 60–119 minute arrival delays; 50% for 120+ minutes.
- Right to rerouting or refund if your train is cancelled and you arrive 60+ minutes late.
- Assistance with meals and accommodation during long delays.
- Complaints should be filed with DB within 3 months of the incident.
Tips for claiming
- Keep your booking reference (Buchungsnummer) and e-ticket PDF.
- DB Navigator app notifications can serve as delay evidence.
- International ICE delays on cross-border routes are fully covered by EU rules.
FAQ about claiming with Deutsche Bahn
When can I claim compensation with Deutsche Bahn?
You may claim if you arrive at your final destination 60 minutes or more late due to a Deutsche Bahn delay or cancellation, and EU Regulation 1371/2007 applies. Some domestic or tourist services may be exempt — we assess each claim individually.
How much can I get for a Deutsche Bahn delay?
Under EU rules: 25% of the ticket price for a 60–119 minute arrival delay, and 50% for delays of 120 minutes or more. Cancellations may also entitle you to rerouting or a refund.
What documents do I need for a Deutsche Bahn claim?
Your booking confirmation or ticket (with reference), plus any proof of the delay or cancellation — such as app notifications, station boards or operator emails. Upload these via our claims portal.
What does it cost to claim via TrainRefund?
Checking eligibility and submitting a claim is free. We only charge a commission if your claim succeeds — no win, no fee.
