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France

SNCF

France's national operator — TGV, Intercités and cross-border high-speed

  • 25–50% of ticket price
  • No win, no fee
  • Filed in minutes
Claim with SNCF

Was your SNCF train delayed by 60 minutes or more, or cancelled? Under EU Regulation 1371/2007 you may claim 25–50% of your ticket price — TrainRefund helps you file in minutes.

SNCF runs TGV services connecting Paris with Lyon, Marseille, Brussels, Frankfurt, Barcelona and more. EU rail passenger rights fully apply to SNCF international services within the EU.

Your rights with SNCF

  • 25%/50% compensation based on arrival delay at your final destination.
  • Full or partial refund if you choose not to travel after a cancellation.
  • SNCF must offer rerouting at no extra cost when trains are disrupted.
  • File your complaint via SNCF Connect or our claims portal within 3 months.

Tips for claiming

  • TGV delay certificates can be requested at station information desks.
  • Save your PNR (dossier voyage) from SNCF Connect confirmation emails.
  • Cross-border TGV/ICE services (e.g. Paris–Frankfurt) are covered.

FAQ about claiming with SNCF

When can I claim compensation with SNCF?

You may claim if you arrive at your final destination 60 minutes or more late due to a SNCF delay or cancellation, and EU Regulation 1371/2007 applies. Some domestic or tourist services may be exempt — we assess each claim individually.

How much can I get for a SNCF delay?

Under EU rules: 25% of the ticket price for a 60–119 minute arrival delay, and 50% for delays of 120 minutes or more. Cancellations may also entitle you to rerouting or a refund.

What documents do I need for a SNCF claim?

Your booking confirmation or ticket (with reference), plus any proof of the delay or cancellation — such as app notifications, station boards or operator emails. Upload these via our claims portal.

What does it cost to claim via TrainRefund?

Checking eligibility and submitting a claim is free. We only charge a commission if your claim succeeds — no win, no fee.

Claim with SNCF

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