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Italy

Trenitalia

Italy's national operator — Frecciarossa, Intercity and cross-border services

  • 25–50% of ticket price
  • No win, no fee
  • Filed in minutes
Claim with Trenitalia

Was your Trenitalia train delayed by 60 minutes or more, or cancelled? Under EU Regulation 1371/2007 you may claim 25–50% of your ticket price — TrainRefund helps you file in minutes.

Trenitalia runs Frecciarossa high-speed trains across Italy and into France, Switzerland and Austria. EU passenger rights apply to most Trenitalia services within the EU.

Your rights with Trenitalia

  • 25%/50% compensation for 60+ minute arrival delays under EU rules.
  • Rerouting or refund options when trains are cancelled or heavily delayed.
  • Care obligations (meals, hotels) apply during long disruptions.
  • File within 3 months via Trenitalia or our claims portal.

Tips for claiming

  • Keep your PNR and e-ticket from the Trenitalia / Trenitalia App booking.
  • Frecciarossa delays on Turin–Lyon or Milan–Zurich routes are claimable.
  • Note actual arrival time at your final destination station.

FAQ about claiming with Trenitalia

When can I claim compensation with Trenitalia?

You may claim if you arrive at your final destination 60 minutes or more late due to a Trenitalia delay or cancellation, and EU Regulation 1371/2007 applies. Some domestic or tourist services may be exempt — we assess each claim individually.

How much can I get for a Trenitalia delay?

Under EU rules: 25% of the ticket price for a 60–119 minute arrival delay, and 50% for delays of 120 minutes or more. Cancellations may also entitle you to rerouting or a refund.

What documents do I need for a Trenitalia claim?

Your booking confirmation or ticket (with reference), plus any proof of the delay or cancellation — such as app notifications, station boards or operator emails. Upload these via our claims portal.

What does it cost to claim via TrainRefund?

Checking eligibility and submitting a claim is free. We only charge a commission if your claim succeeds — no win, no fee.

Claim with Trenitalia

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