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International

Eurostar

International high-speed — London, Paris, Brussels, Amsterdam, Cologne

  • 25–50% of ticket price
  • No win, no fee
  • Filed in minutes
Claim with Eurostar

Was your Eurostar train delayed by 60 minutes or more, or cancelled? Under EU Regulation 1371/2007 you may claim 25–50% of your ticket price — TrainRefund helps you file in minutes.

Eurostar connects the UK with France, Belgium, the Netherlands and Germany via the Channel Tunnel (including former Thalys routes). EU passenger rights apply to services between EU stations.

Your rights with Eurostar

  • 25%/50% compensation for 60+ minute delays at your EU destination.
  • Rerouting via alternative Eurostar or partner services if cancelled.
  • Hotel and meal assistance for major overnight disruptions.
  • Eurostar has its own Delay Repay scheme — we can also pursue EU compensation.

Tips for claiming

  • Your booking reference is in the Eurostar account confirmation email.
  • For Amsterdam–Paris or Brussels–London, note planned vs actual arrival.
  • e320 cancellations due to tunnel issues have led to successful claims.

FAQ about claiming with Eurostar

When can I claim compensation with Eurostar?

You may claim if you arrive at your final destination 60 minutes or more late due to a Eurostar delay or cancellation, and EU Regulation 1371/2007 applies. Some domestic or tourist services may be exempt — we assess each claim individually.

How much can I get for a Eurostar delay?

Under EU rules: 25% of the ticket price for a 60–119 minute arrival delay, and 50% for delays of 120 minutes or more. Cancellations may also entitle you to rerouting or a refund.

What documents do I need for a Eurostar claim?

Your booking confirmation or ticket (with reference), plus any proof of the delay or cancellation — such as app notifications, station boards or operator emails. Upload these via our claims portal.

What does it cost to claim via TrainRefund?

Checking eligibility and submitting a claim is free. We only charge a commission if your claim succeeds — no win, no fee.

Claim with Eurostar

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