Deutsche Bahn
Germany
Germany's national railway — ICE, IC and regional services across Europe
Learn more → All operators
United Kingdom
Great Western Railway
United Kingdom — services from London Paddington to the West of England, South Wales and the Cotswolds
- 25–50% of ticket price
- No win, no fee
- Filed in minutes
Was your Great Western Railway train delayed by 60 minutes or more, or cancelled? Under EU Regulation 1371/2007 you may claim 25–50% of your ticket price — TrainRefund helps you file in minutes.
Great Western Railway operates passenger rail services in United Kingdom. EU rail passenger rights (or UK Delay Repay where applicable) may entitle you to compensation for long delays and cancellations.
Your rights with Great Western Railway
- 25%/50% compensation for 60+ minute arrival delays where EU rules apply.
- Right to rerouting or refund if your train is cancelled and you arrive late.
- Assistance with meals and accommodation during long disruptions when required.
- File your claim within 3 months with booking proof and delay evidence.
Tips for claiming
- Keep your GWR booking reference and e-ticket.
- UK Delay Repay usually starts from 15 minutes of delay.
- Record actual arrival time for your claim evidence.
FAQ about claiming with Great Western Railway
When can I claim compensation with Great Western Railway?
You may claim if you arrive at your final destination 60 minutes or more late due to a Great Western Railway delay or cancellation, and EU Regulation 1371/2007 applies. Some domestic or tourist services may be exempt — we assess each claim individually.
How much can I get for a Great Western Railway delay?
Under EU rules: 25% of the ticket price for a 60–119 minute arrival delay, and 50% for delays of 120 minutes or more. Cancellations may also entitle you to rerouting or a refund.
What documents do I need for a Great Western Railway claim?
Your booking confirmation or ticket (with reference), plus any proof of the delay or cancellation — such as app notifications, station boards or operator emails. Upload these via our claims portal.
What does it cost to claim via TrainRefund?
Checking eligibility and submitting a claim is free. We only charge a commission if your claim succeeds — no win, no fee.
