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Netherlands

NS (Nederlandse Spoorwegen)

Dutch Railways — international IC and cross-border services to Belgium and Germany

  • 25–50% of ticket price
  • No win, no fee
  • Filed in minutes
Claim with NS (Nederlandse Spoorwegen)

Was your NS (Nederlandse Spoorwegen) train delayed by 60 minutes or more, or cancelled? Under EU Regulation 1371/2007 you may claim 25–50% of your ticket price — TrainRefund helps you file in minutes.

NS operates Intercity services to Brussels, Berlin and other international destinations. For domestic NS delays, trein-vertraging.nl is specialised — TrainRefund focuses on NS international journeys covered by EU rules.

Your rights with NS (Nederlandse Spoorwegen)

  • EU compensation rules apply to NS international cross-border services.
  • 25%/50% compensation for 60+ minute arrival delays on international routes.
  • NS international tickets purchased as through-tickets qualify for EU rights.
  • Domestic-only NS delays may fall under NS passenger conditions instead.

Tips for claiming

  • Check if your journey crossed an international border (e.g. Amsterdam–Brussels IC).
  • Keep your NS booking confirmation or e-ticket with journey details.
  • For domestic-only NS delays, consider trein-vertraging.nl as an alternative.

FAQ about claiming with NS (Nederlandse Spoorwegen)

When can I claim compensation with NS (Nederlandse Spoorwegen)?

You may claim if you arrive at your final destination 60 minutes or more late due to a NS (Nederlandse Spoorwegen) delay or cancellation, and EU Regulation 1371/2007 applies. Some domestic or tourist services may be exempt — we assess each claim individually.

How much can I get for a NS (Nederlandse Spoorwegen) delay?

Under EU rules: 25% of the ticket price for a 60–119 minute arrival delay, and 50% for delays of 120 minutes or more. Cancellations may also entitle you to rerouting or a refund.

What documents do I need for a NS (Nederlandse Spoorwegen) claim?

Your booking confirmation or ticket (with reference), plus any proof of the delay or cancellation — such as app notifications, station boards or operator emails. Upload these via our claims portal.

What does it cost to claim via TrainRefund?

Checking eligibility and submitting a claim is free. We only charge a commission if your claim succeeds — no win, no fee.

Claim with NS (Nederlandse Spoorwegen)

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