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Austria

ÖBB

Austria's national railway — Railjet, Nightjet and Alpine cross-border routes

  • 25–50% of ticket price
  • No win, no fee
  • Filed in minutes
Claim with ÖBB

Was your ÖBB train delayed by 60 minutes or more, or cancelled? Under EU Regulation 1371/2007 you may claim 25–50% of your ticket price — TrainRefund helps you file in minutes.

ÖBB operates Railjet high-speed and Nightjet sleeper services linking Austria with Germany, Italy, Switzerland, Hungary and beyond. EU passenger rights apply to most ÖBB services within the EU.

Your rights with ÖBB

  • 25%/50% compensation for 60+ minute arrival delays under EU rules.
  • Rerouting or refund when Nightjet or Railjet services are cancelled.
  • Care (meals, hotels) during long overnight disruptions.
  • File within 3 months via ÖBB or our claims portal.

Tips for claiming

  • Keep your ÖBB ticket PDF and booking number (Buchungsnummer).
  • Nightjet delays across borders (e.g. Vienna–Rome) are often claimable.
  • Note actual arrival at your final destination, not intermediate stops.

FAQ about claiming with ÖBB

When can I claim compensation with ÖBB?

You may claim if you arrive at your final destination 60 minutes or more late due to a ÖBB delay or cancellation, and EU Regulation 1371/2007 applies. Some domestic or tourist services may be exempt — we assess each claim individually.

How much can I get for a ÖBB delay?

Under EU rules: 25% of the ticket price for a 60–119 minute arrival delay, and 50% for delays of 120 minutes or more. Cancellations may also entitle you to rerouting or a refund.

What documents do I need for a ÖBB claim?

Your booking confirmation or ticket (with reference), plus any proof of the delay or cancellation — such as app notifications, station boards or operator emails. Upload these via our claims portal.

What does it cost to claim via TrainRefund?

Checking eligibility and submitting a claim is free. We only charge a commission if your claim succeeds — no win, no fee.

Claim with ÖBB

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