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Belgium

SNCB

Belgian Railways (NMBS/SNCB) — IC, Eurocity and hub links via Brussels

  • 25–50% of ticket price
  • No win, no fee
  • Filed in minutes
Claim with SNCB

Was your SNCB train delayed by 60 minutes or more, or cancelled? Under EU Regulation 1371/2007 you may claim 25–50% of your ticket price — TrainRefund helps you file in minutes.

SNCB/NMBS operates domestic and international trains through Brussels, including connections with Eurostar, Thalys/Eurostar and DB. EU passenger rights apply to SNCB international and most domestic long-distance services.

Your rights with SNCB

  • 25%/50% compensation for 60+ minute arrival delays under EU rules.
  • Rerouting or refund when international IC/EC services are cancelled.
  • Assistance during long delays at Belgian stations.
  • File within 3 months via SNCB or our claims portal.

Tips for claiming

  • Keep your SNCB / NMBS ticket or booking confirmation.
  • Brussels–Amsterdam IC and Brussels–Germany EC delays are frequently claimable.
  • If you held a through-ticket with Eurostar, note both operators.

FAQ about claiming with SNCB

When can I claim compensation with SNCB?

You may claim if you arrive at your final destination 60 minutes or more late due to a SNCB delay or cancellation, and EU Regulation 1371/2007 applies. Some domestic or tourist services may be exempt — we assess each claim individually.

How much can I get for a SNCB delay?

Under EU rules: 25% of the ticket price for a 60–119 minute arrival delay, and 50% for delays of 120 minutes or more. Cancellations may also entitle you to rerouting or a refund.

What documents do I need for a SNCB claim?

Your booking confirmation or ticket (with reference), plus any proof of the delay or cancellation — such as app notifications, station boards or operator emails. Upload these via our claims portal.

What does it cost to claim via TrainRefund?

Checking eligibility and submitting a claim is free. We only charge a commission if your claim succeeds — no win, no fee.

Claim with SNCB

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