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Spain

Renfe

Spain's national railway — AVE, Alvia and cross-border services to France

  • 25–50% of ticket price
  • No win, no fee
  • Filed in minutes
Claim with Renfe

Was your Renfe train delayed by 60 minutes or more, or cancelled? Under EU Regulation 1371/2007 you may claim 25–50% of your ticket price — TrainRefund helps you file in minutes.

Renfe operates AVE high-speed trains across Spain and international services to France. EU passenger rights apply to Renfe services within the EU, including Barcelona–Paris routes.

Your rights with Renfe

  • 25%/50% compensation for 60+ minute arrival delays under EU Regulation.
  • Refund or rerouting if your train is cancelled.
  • Assistance during long delays including meals where required.
  • Claims can be filed via Renfe or our portal within 3 months.

Tips for claiming

  • Save your localizador from the Renfe / Renfe Cercanías booking email.
  • AVE delays on Madrid–Barcelona and cross-border routes are frequently claimable.
  • Record the scheduled and actual arrival times at your destination.

FAQ about claiming with Renfe

When can I claim compensation with Renfe?

You may claim if you arrive at your final destination 60 minutes or more late due to a Renfe delay or cancellation, and EU Regulation 1371/2007 applies. Some domestic or tourist services may be exempt — we assess each claim individually.

How much can I get for a Renfe delay?

Under EU rules: 25% of the ticket price for a 60–119 minute arrival delay, and 50% for delays of 120 minutes or more. Cancellations may also entitle you to rerouting or a refund.

What documents do I need for a Renfe claim?

Your booking confirmation or ticket (with reference), plus any proof of the delay or cancellation — such as app notifications, station boards or operator emails. Upload these via our claims portal.

What does it cost to claim via TrainRefund?

Checking eligibility and submitting a claim is free. We only charge a commission if your claim succeeds — no win, no fee.

Claim with Renfe

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