Contact Start claim
All operators
Switzerland

SBB

Swiss Federal Railways — IC, EC and cross-border links into the EU

  • 25–50% of ticket price
  • No win, no fee
  • Filed in minutes
Claim with SBB

Was your SBB train delayed by 60 minutes or more, or cancelled? Under EU Regulation 1371/2007 you may claim 25–50% of your ticket price — TrainRefund helps you file in minutes.

SBB (CFF/FFS) runs Swiss domestic and international trains into France, Germany, Italy and Austria. EU passenger rights apply when your journey includes an EU segment under a through-ticket.

Your rights with SBB

  • EU compensation can apply to cross-border through-tickets involving SBB.
  • 25%/50% for 60+ minute delays at the final destination under EU rules.
  • Rerouting or refund options for cancelled international connections.
  • File within 3 months with supporting ticket evidence.

Tips for claiming

  • Keep your SBB Mobile / ticket PDF and journey itinerary.
  • Note whether your ticket was a through-ticket covering multiple operators.
  • Geneva–Paris TGV Lyria and Basel–Germany ICEs often involve SBB segments.

FAQ about claiming with SBB

When can I claim compensation with SBB?

You may claim if you arrive at your final destination 60 minutes or more late due to a SBB delay or cancellation, and EU Regulation 1371/2007 applies. Some domestic or tourist services may be exempt — we assess each claim individually.

How much can I get for a SBB delay?

Under EU rules: 25% of the ticket price for a 60–119 minute arrival delay, and 50% for delays of 120 minutes or more. Cancellations may also entitle you to rerouting or a refund.

What documents do I need for a SBB claim?

Your booking confirmation or ticket (with reference), plus any proof of the delay or cancellation — such as app notifications, station boards or operator emails. Upload these via our claims portal.

What does it cost to claim via TrainRefund?

Checking eligibility and submitting a claim is free. We only charge a commission if your claim succeeds — no win, no fee.

Claim with SBB

Other operators